Privacy Policy
How we protect and handle your personal information
Introduction
At Evercare Travels, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our services or visit our website.
By using our services, you consent to the data practices described in this policy. We encourage you to read this policy carefully to understand how we handle your information.
Information We Collect
We collect various types of information to provide and improve our travel services:
Personal Information
When you book a tour or contact us, we may collect:
- Full name and contact details (email address, phone number, mailing address)
- Date of birth and nationality
- Passport information and travel document details
- Payment and billing information
- Travel preferences and special requirements
- Emergency contact information
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our website
- Referring website or source
How We Use Your Information
We use the collected information for the following purposes:
Service Delivery
Processing your bookings, arranging travel services, and fulfilling contractual obligations.
Communication
Sending booking confirmations, travel updates, and responding to your inquiries.
Service Improvement
Analyzing usage patterns to enhance our services and customer experience.
Legal Compliance
Meeting regulatory requirements and protecting our legal rights.
Marketing
Sending promotional materials about our services (with your consent).
Information Sharing
We respect your privacy and do not sell your personal information. However, we may share your information with:
Service Providers
Airlines, hotels, tour operators, and other travel service providers necessary to fulfill your bookings.
Business Partners
Trusted partners who assist us in operating our business, subject to confidentiality agreements.
Legal Authorities
Government agencies or law enforcement when required by law or to protect our rights and safety.
Professional Advisors
Lawyers, accountants, and consultants who provide professional services to our business.
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Secure storage systems with encryption
- Restricted access to personal data
- Regular security assessments and updates
- Staff training on data protection practices
- Secure payment processing systems
While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to take steps to protect your personal information when online.
Your Rights
You have the following rights regarding your personal information:
Access
Request a copy of the personal information we hold about you.
Correction
Ask us to correct any inaccurate or incomplete information.
Deletion
Request deletion of your personal data, subject to legal requirements.
Objection
Object to certain types of processing of your information.
Portability
Receive your data in a structured, commonly used format.
Withdraw Consent
Withdraw your consent for marketing communications at any time.
To exercise any of these rights, please contact us using the information provided at the end of this policy.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was last revised.
We encourage you to review this policy regularly. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We will respond to your inquiry as promptly as possible, typically within 30 days.